At dgw288, the privacy and security of your personal data are fundamental to how we operate. This Privacy Policy explains precisely what information we collect, how we use and protect it, and the rights you hold over your data as a registered Player on the dgw288 platform. We encourage you to read this document in full alongside our Terms & Conditions.
Summary: dgw288 collects only the personal data necessary to operate a safe, compliant, and enjoyable gaming platform for Indonesian players. We do not sell your personal data to third parties. We apply industry-leading security measures including 256-bit SSL encryption and segregated fund storage. You retain the right to access, correct, and request deletion of your data at any time.
This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by dgw288 ("we", "us", "our") in connection with the operation of the dgw288 online casino and sportsbook platform, accessible at dgw288.pro and all associated subdomains and mobile interfaces (collectively, the "Platform").
This Policy applies to all registered Players, prospective registrants, and visitors to the Platform who are located in or accessing the Platform from Indonesia or any other permitted jurisdiction. By registering an Account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read in conjunction with the dgw288 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions with respect to the handling of personal data, this Policy shall prevail.
Applicability: This Policy covers data collected through the Platform, including through registration forms, deposit and withdrawal transactions, gameplay activity, customer support interactions, and marketing communications. It does not apply to third-party websites or services linked from the Platform.
dgw288 collects personal data from you directly, automatically through your use of the Platform, and in certain cases from third-party verification and payment service providers. The categories of personal data we collect are set out in the table below:
| Category | Data Elements | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national identity number (NIK from KTP), passport number where applicable | Registration form; KYC verification documents |
| Contact Data | Email address, mobile phone number, registered city and province within Indonesia | Registration form; Account settings updates |
| Financial Data | Indonesian bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, Bank Danamon), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Deposit and withdrawal forms; payment processor records |
| KYC & Verification Data | Copies of government-issued identity documents, selfie photographs, proof of address, proof of bank account or e-wallet ownership | KYC verification process; uploaded documents |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (WIB/WITA/WIT), session duration, login timestamps | Automatically via cookies and server logs |
| Usage & Gaming Data | Games played, bets placed, wager amounts, winnings, bonus activations, sportsbook markets accessed, session histories | Platform activity logging |
| Communication Data | Content of support tickets, live chat transcripts, WhatsApp message records, email correspondence | Customer support channels |
| Marketing Preferences | Promotional email opt-in/opt-out status, preferred communication channels, language preference | Account settings; marketing consent forms |
We do not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond identity photographs required for KYC), or health data, unless you voluntarily disclose such information in the context of a responsible gaming self-exclusion request.
dgw288 uses your personal data for the following purposes, each of which is tied to a legitimate legal basis described in Section 4:
dgw288 processes your personal data on the following legal grounds:
dgw288 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
No Data Sales: dgw288 strictly prohibits the sale or commercial transfer of Player personal data to any third party for advertising, profiling, or data brokerage purposes. Our data-sharing relationships are limited to service providers and legal requirements as described above.
dgw288 uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate the Platform effectively and to improve your experience. The cookies we use fall into the following categories:
You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. For full information on the cookies in use, refer to the cookie settings panel accessible from the Platform footer.
dgw288 retains your personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of Account plus 5 years after closure | Contractual obligation; anti-money laundering compliance |
| Financial Transaction Records | 7 years from transaction date | Financial recordkeeping and regulatory compliance |
| KYC Documents | 5 years after Account closure | Identity verification audit trail |
| Gaming Activity Logs | 3 years from date of activity | Dispute resolution; responsible gaming monitoring |
| Customer Support Records | 3 years from last interaction | Service quality and complaint handling |
| Marketing Preferences | Until consent is withdrawn or Account is closed | Consent management |
| Technical & Log Data | 12 months from collection | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.
dgw288 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:
Your Responsibility: While dgw288 takes every reasonable step to secure the Platform, you are also responsible for maintaining the confidentiality of your username and password. Do not share your login credentials with any third party. If you suspect that your Account has been compromised, contact our support team immediately at [email protected] or via live chat.
As a dgw288 Player, you have the following rights with respect to your personal data. These rights may be exercised by contacting the dgw288 support team at [email protected]:
dgw288 will respond to all verified data rights requests within 30 days of receipt. In cases of particular complexity or volume, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We do not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.
The dgw288 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. All registration requests are subject to age verification, and dgw288 reserves the right to request documentary proof of age at any time.
If we become aware that personal data has been collected from an individual under the age of 21 — whether through misrepresentation at registration or otherwise — we will immediately suspend the Account, refund any genuine Balance (net of bonuses and voided winnings), and securely delete all associated personal data. We may also report the matter to the relevant authorities where required.
Parental Guidance: If you are a parent or guardian and believe that a minor in your care has registered an Account on dgw288, please contact us immediately at [email protected]. We will investigate and take all necessary steps to close the Account and remove associated data without delay. We also recommend the use of parental control software to prevent minors from accessing online gambling platforms.
The dgw288 Platform integrates with a range of third-party service providers necessary for the delivery of our gaming and payment services. These include game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, as well as Indonesian payment processors and KYC verification providers.
Each third-party service provider engaged by dgw288 is subject to a data processing agreement that requires them to:
The Platform may contain links to third-party websites or services for informational purposes. dgw288 is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party services you access independently of the dgw288 Platform.
dgw288 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered Players by email or via a prominent notice on the Platform at least seven (7) days before the changes take effect.
The date of the most recent revision is indicated in the "Last Updated" notice at the top of this page. We encourage you to review this Policy periodically to remain informed about how dgw288 protects your personal data. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.
If you have any objection to a material change in this Policy, you may request Account closure in accordance with the dgw288 Terms & Conditions, and any genuine Balance will be returned to your nominated IDR payment method following completion of applicable KYC checks.
If you have any questions, concerns, or complaints regarding this Privacy Policy or dgw288's handling of your personal data, please contact our Data Protection team through the following channels:
When submitting a data rights request, please include your full name as registered on your dgw288 Account, your registered email address, and a clear description of your request or complaint. We may request additional information to verify your identity before processing the request.
If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection supervisory authority or dispute resolution body in your jurisdiction. dgw288 cooperates fully with all regulatory inquiries conducted in accordance with applicable law.
Response Commitment: dgw288 is committed to resolving all privacy-related queries and complaints promptly and transparently. Our Data Protection team operates 24 hours a day, 7 days a week, including during Indonesian national holidays such as Idul Fitri, Idul Adha, and Indonesian Independence Day (17 August).
A snapshot of the key privacy commitments dgw288 makes to every registered Player on the platform. For full details, refer to the clauses above.
Every byte of data transmitted between your device and the dgw288 platform is protected by 256-bit SSL/TLS encryption — the same standard used by leading international banks and financial institutions. Your credentials and financial data are never exposed in transit.
dgw288 has a strict no-data-sale policy. Your personal information is never sold, rented, or traded to third-party advertisers or data brokers. Data sharing is limited exclusively to payment processors, KYC providers, and certified game studios — all bound by confidentiality agreements.
You hold the right to access, correct, export, restrict, and request deletion of your personal data at any time. Submit a data rights request to [email protected] and our team will respond within 30 days — often much sooner for straightforward requests.
Your account balance in Indonesian Rupiah (IDR) is held in accounts that are strictly separated from dgw288's own operational funds. This segregation ensures your deposited funds are protected regardless of the platform's business activities at any given time.
dgw288 publishes clear data retention schedules covering every category of personal data we process. We do not hold your information longer than is legally required or operationally necessary. When data reaches its retention limit, it is securely deleted or anonymised.
Protecting minors is a top priority at dgw288. All Accounts are subject to age verification, and any Account found to have been registered by an individual under 21 is immediately suspended. We do not knowingly collect personal data from minors under any circumstances.
Our support team is available around the clock to address any privacy concerns, process data rights requests, or clarify any aspect of this Policy. You can also explore our full legal documentation below.